Privacy & Legal Policy

About Dynamic Orthocare LLC

Dynamic Orthocare LLC is a licensed medical equipment and rehabilitation services provider headquartered at 1038 Chula Vista Ave, Unit 3, Burlingame, CA 94010, United States. We supply orthopedic bracing, mobility aids, physical therapy equipment, and post-surgical recovery solutions to patients, clinics, and healthcare providers.

This Privacy & Legal Policy describes how we collect, use, store, and protect health and personal information, in compliance with HIPAA, the California Consumer Privacy Act (CCPA), CalOPPA, and applicable federal healthcare regulations.

HIPAA Notice of Privacy Practices

As a healthcare equipment provider, Dynamic Orthocare LLC is subject to the Health Insurance Portability and Accountability Act (HIPAA) with respect to Protected Health Information (PHI).

• Your PHI will be used and disclosed only as permitted by law and as described in our full HIPAA Notice of Privacy Practices.
• We may use your PHI for treatment, payment, and healthcare operations without your specific authorization.
• You have the right to request our complete HIPAA Notice of Privacy Practices at any time.
• We maintain administrative, physical, and technical safeguards to protect all PHI.
• We will notify you in the event of a breach of your unsecured PHI as required by the HIPAA Breach Notification Rule.

Information We Collect

• Personal Identification — Name, date of birth, email, phone number, and mailing address.
• Health & Medical Information — Diagnosis, prescription, physician referrals, and insurance information required to provide orthopaedic equipment and services.
• Insurance Information — Medicare, Medicaid, or private insurance details for billing and reimbursement.
• Payment Information — Processed securely through PCI-DSS compliant payment systems.
• Technical Data — IP address, browser, device information, and pages visited on our website.
• Communications — Emails, phone calls, and appointment records with our clinical team.

How We Use Your Information

• Provide, fit, and deliver orthopaedic equipment and rehabilitation products.
• Process insurance claims and billing for Medicare, Medicaid, and private payers.
• Coordinate care with your referring physician, surgeon, or physical therapist.
• Send appointment reminders, follow-up care instructions, and equipment maintenance notices.
• Comply with FDA, CMS, and state health regulations applicable to durable medical equipment (DME) providers.
• Improve our products, services, and patient outcomes through anonymized data analysis.

Sharing Your Information

Dynamic Orthocare LLC does not sell personal or health information. We share data only as legally permitted:

• Treating Healthcare Providers — Physicians, surgeons, and physical therapists involved in your care, under HIPAA Business Associate Agreements (BAA).
• Insurance Payers — Medicare, Medicaid, and private insurers for claims and authorization.
• Service Providers — Billing, logistics, and technology vendors under BAAs and confidentiality agreements.
• Regulatory Authorities — FDA, CMS, state health departments, or courts when legally required.

Cookies & Tracking

• Essential Cookies — Required for website functionality and appointment scheduling. Cannot be disabled.
• Analytical Cookies — Track anonymized site usage to improve patient experience (Google Analytics).
• Marketing Cookies — Serve relevant health content. Enabled only with your explicit consent.

Data Retention

• Patient medical records and equipment prescriptions: minimum 7 years per California Health & Safety Code §123111 (10 years for minors).
• Medicare/Medicaid billing records: 10 years per CMS requirements.
• Insurance documentation: as required by the applicable payer agreements.
• Website analytics: 26 months.
• Marketing communications: until unsubscribed or 5 years, whichever is sooner.

Your Privacy Rights

• HIPAA Rights — Access, amend, restrict, or obtain an accounting of your Protected Health Information.
• CCPA Rights — California residents may access, correct, delete, or opt out of the sale of personal information. We do not sell PHI.
• Access — Request a copy of personal or health information we hold about you.
• Correction — Request corrections to inaccurate medical or personal information.
• Opt-Out of Marketing — Unsubscribe from emails or SMS at any time.
• Non-Discrimination — Exercising your privacy rights will not affect the quality of care or services you receive.
• File a Complaint — You may file a complaint with HHS Office for Civil Rights (OCR) if you believe your HIPAA rights have been violated, without fear of retaliation.

Data Security

• SSL/TLS encryption across all website pages, forms, and patient portals.
• HIPAA-compliant electronic health record (EHR) and DME management systems.
• PCI-DSS compliant payment processing for all transactions.
• Role-based access controls and staff HIPAA training programs.
• Business Associate Agreements (BAA) with all vendors who access PHI.
• Breach notification procedures in compliance with the HIPAA Breach Notification Rule (45 CFR §§ 164.400–414).

Terms of Use

By accessing and using the Dynamic Orthocare LLC website, you agree to the following:

• Website content is for informational purposes only and does not constitute medical advice.
• Always consult a licensed healthcare professional before selecting orthopaedic equipment.
• Unauthorized reproduction of website content is prohibited.
• This website is governed by the laws of the State of California.
• Disputes arising from use of this website shall be resolved in the courts of San Mateo County, California.
• Dynamic Orthocare LLC is not liable for outcomes resulting from improper use of equipment not fitted by our certified specialists.

Changes to This Policy

We may update this Privacy & Legal Policy periodically to reflect changes in law, our services, or business practices. Patients will be notified of material changes via email or written notice at least 30 days in advance. The date above reflects the most recent revision.

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